Polityka wysyłki

DELIVERY

You can have your order shipped with PostNord or GLS. We will ship your package with the most suitable transport option. 

In Europe the estimated shippingtime is between 2-6 business days, 

WHEN WILL MY ORDER BE SHIPPED?

We ship orders all 7 days of the week.

My order hasn’t arrived after 7-8 business days —what should I do?

On rare occasions, delivery may be delayed by a few weekday. Fortunately, this happens very rarely.

If you haven’t received your order within 7-8 business days from the shipping email, please contact us so we can ensure you receive your items as soon as possible.

Before contacting us, please double-check your order confirmation to ensure your delivery address is correct.

If there’s a typing error, a missing house number, or the recipient’s name isn’t on the mailbox (not applicable to business delivery), your package will be returned to us. This is a slow process and typically takes a week. If we receive your order back, we will contact you as soon as possible to find a solution.

Our customer service can be contacted at:

Email: support@incover.com (answered as quickly as possible on weekdays – within 24 hours)
Phone: +45 42 90 31 37 (weekdays 09:00–12:00 & 13:00–17:30)

IF THE ITEM IS DAMAGED UPON DELIVERY

If the item is damaged or goes missing during transport, INCOVER is liable. We encourage you to contact us within 14 days, after which a solution will be found. See “Returns & Complaints.”