Polityka zwrotu kosztów
Right of Withdrawal
Withdrawal before the order is shipped
If you wish to cancel your purchase before we have shipped your order, please contact our customer service as soon as possible.
Our customer service can be reached at:
Email: support@incover.com (answered as quickly as possible on weekdays – no later than within 24 hours)
Phone: 42 90 31 37 (on weekdays 09:00–12:00 & 13:00–17:30)
Withdrawal after the order is shipped
You may cancel the agreement.
You may cancel the agreement pursuant to Section 17 of the Danish Consumer Contracts Act.
The withdrawal period expires 100 days after the day you receive your item, or when you take physical possession of the last item in the case of an agreement for multiple different items ordered in one order and delivered separately.
Within 100 days of receipt, you must register that you wish to withdraw from your purchase. Notice must be given by emailing support@incover.com or by using the standard withdrawal form. In your notice, you must make it clear that you wish to exercise your right of withdrawal.
You cannot withdraw simply by refusing to accept the item without also clearly notifying us of this.
Returns
You may cancel the agreement pursuant to Section 17 of the Danish Consumer Contracts Act.
Remember that at INCOVER we offer returns; if you are not satisfied and wish to return your product, you must contact us no later than 100 days after receipt at support@incover.com, or by phone at 42 90 31 37 on weekdays between 09:00–12:00 & 13:00–17:30 to inform us. You can also go directly to our returns portal here:
RETURN GUIDE – Fast and easy returns. Return code / Return label. Read more here…
You bear the risk for the item from the time of delivery until it is back in our possession, and please note that missing original packaging may constitute a depreciation in value. To ensure you receive a full refund, we recommend returning the item in its original packaging.
Once you have notified us that you will withdraw from your purchase, you have 14 days to send the item back to us.
Note! We do not accept parcels sent cash on delivery.
Condition of the item when you return it
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words—you may test the item as you would in a physical store, but you must not put it into actual use.
If the item has been tested beyond what is described above, we consider it used, which means that upon withdrawal you may receive only part of, or none of, the purchase amount back, depending on the item’s commercial value.
Refund of the purchase amount
If you withdraw from your entire purchase, you will receive the amount you have paid to us back. In the event of a depreciation in value for which you are liable, this will be deducted from the purchase amount.
Returning an entire order (all items in the order)
If you exercise your right of withdrawal for the entire order, we will refund all payments received from you. This does not include any additional delivery costs in cases where you chose a delivery method other than the least expensive type of standard delivery we offer.
Returning part of an order (some items in the order)
If you have purchased multiple items from us, you may return one or more items even if they were purchased in a single order.
The amount will be refunded without undue delay and in any event no later than 14 days from the date on which we received notice of your decision to withdraw from the agreement. We will make the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it.
If you wish to exercise the right of withdrawal, you must, before the expiry of the withdrawal period, send or deliver the item to the address below:
INCOVER
Sindalsvej 3
8240 Risskov
However, we recommend that you write to support@incover.com to obtain confirmation that the return case is approved.
You can also withdraw by giving clear notice and delivering it in person to the above address (add, if relevant: “by prior arrangement”).
We do not accept parcels without home delivery or parcels sent cash on delivery.
Is the item damaged on delivery?
If your item is damaged upon delivery, we will of course replace it—send an email to support@incover.com with a detailed description of the damage and preferably a photo. You will then receive a response regarding delivery of a replacement.
Right to Complain (Warranty for defects)
The Danish Sale of Goods Act’s rules on defects may apply to purchases of goods.
When you shop as a consumer at INCOVER, you have a 24-month right to complain. This means you can have the item repaired, replaced, get your money back, or a price reduction, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behavior.
You must complain within a “reasonable time” after discovering the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be considered timely.
If the complaint is justified, we will, at your request, either replace your item or refund your money.
Send the item to:
INCOVER
Sindalsvej 3
8240 Risskov
When you return the item, please describe the problem as thoroughly as possible.
We do not accept parcels without home delivery or parcels sent cash on delivery.